When it comes to providing leading Business Process Outsourcing (BPO) and other IT related software solutions, Giftech.co.in is the first name that comes to mind both in Hyderabad and across the country. The company looks to offer solutions that help organisations focus on core competencies. Giftech software solutions offers insight into the service levels, process management integration, cost reduction as well as process standardisation. This is great for businesses which have multiple verticals and is looking to reach another level of operational excellence altogether. The company offers a global delivery model with services being provided from various locations across North America, India, Latin America and Europe. Giftech software solutions also offers all round customer service and looks at automating customer relationship to help manage, improve as well as sustain the loyalty of customers and also create an overall retention in terms of sales. The team provides value services to customers and specialises in dealing with end customers across the globe and around the clock. They look at inbound sales, service order processing, customer retention, self help, deflection, speech and text analytics in order to support customers. Not only in terms of customer help and support, Giftech.co.in also looks to provide unparalleled technical support to clients. The company has more than ten years of experience in tech support and looks to build on support components that are already in place in order to reduce the handling time per customer and also to improve the overall productivity. The technical support team can handle calls, mails as well as inbound chat support making it effective in terms of resolving customer queries 24X7. |